Refund policy

We hope you love your purchase. However, if you are not completely satisfied, you may request a return within 14 days of receiving your order.

Please note:

• All return requests must be submitted within 14 days of delivery.

• Customers are responsible for arranging their own return shipments and for covering all return shipping costs.

• Returned items must be in their original condition and packaging.

• We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

• Once we receive and inspect the returned item, we will process your refund, excluding any original shipping fees (if applicable).

• Customized or made-to-order items are non-returnable unless they arrive damaged or defective.

• All returns must be sent to our studio in Shanghai, China.

If you would like to initiate a return, please contact us at support@brumeart.com with your order number and reason for return, and we will provide further instructions.
For any questions or details regarding your return, please feel free to reach out to us via email.

We do not offer exchange services.

Thank you for your understanding and support!